Shipping policy

Thank you for choosing PARALLEL DISTRIBUTIONS for your shipping needs. Please review our shipping policy outlined below:

1. Shipping Methods: 
We offer several shipping methods to accommodate your needs, including standard ground shipping, expedited shipping, and freight services. The availability of shipping methods may vary depending on your location and the products being shipped.

2. Processing Time:
Orders are typically processed and shipped within 7-10 business days of receiving payment, unless otherwise specified. Processing times may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method of your order. You can view the estimated shipping costs at checkout before completing your purchase.

4. Shipping Destinations:
We currently offer shipping within Australia and New Zealand. Please note that certain products may have restrictions on international shipping due to regulations or logistical constraints.

5. Tracking Information:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment through our website or the carrier's website.

6. Delivery Times:
Delivery times vary depending on the shipping method selected and the destination. While we strive to deliver orders promptly, please note that delivery times may be affected by factors beyond our control, such as weather conditions or carrier delays.

7. Shipping Damage or Loss:
In the event that your order arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue and facilitate a replacement or refund as necessary.

8. Shipping Restrictions:
Some products may be subject to shipping restrictions due to their nature, size, or destination. Please review any applicable restrictions listed on the product page before placing your order.

9. International Customs and Duties:
For international orders, please note that you may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the shipping cost.

10. Returns and Exchanges:
Please refer to our Returns and Exchanges Policy for information on returning or exchanging items shipped by PARALLEL DISTRIBUTIONS.

Contact Us:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team on 02 83587227.

Note: PARALLEL DISTRIBUTIONS reserves the right to update or modify this shipping policy at any time without prior notice. Please review this page periodically for any changes or updates.